Orders and Shipping






    Address




    Product of interest / purchase


    About the payment methods

    Value added tax (VAT)

    VAT rate % is calculated based on the country VAT rate where the order needs to be shipped to. This applies on private users inside the EU. 

    Business users inside the EU and outside the Netherlands can get their VAT exempt (0%) by filling in their EU VAT Number, when checkout the shopping cart in the webshop. 

    If you are ordering from Norway, Switzerland or United Kingdom VAT will be exempt (0%) no matter if you are a private or business user. VAT will be paid in the country you are ordering from. 


    Ideal

    It is now the most used payment method for most Dutch people who order online. After entering your shipping information you will be redirected to the online banking environment of your own bank. The details of your order are automatically taken over. After you confirm, you pay the invoice from your own bank account. Payment via iDeal is free.

    Creditcard

    Payment via credit card is possible. We support American Express, Mastercard and Visa. Paying via credit card is free.

    Postpay – Klarna

    Many of our customers like to see products before they pay and this method of payment fits in well with that. Klarna carries out the full payment process for Quickjack Nederland. This means that you will receive a digital invoice from Klarna via e-mail to pay for the purchased product (s).

    PayPal

    One of the best known online payment options is PayPal. On our checkout page you choose PayPal and you will be redirected to PayPal. After logging in you pay by confirming. We charge a small fee on this payment method.

    Bancontact/Mister Cash

    Belgian customers can settle their order with Bancontact / Mister Cash. With this payment method you will be directed to the online environment of your bank. You pay directly from your own bank account. Paying through Bancontact / Mister Cash is free

    Klarna: Spread payments

    Spread Payments makes payment in installments possible without an extensive procedure. The choice for the installment amounts and their duration lies with the customer and can vary from 3 to 36 months.

    ING Homepay

    Make secure online purchases, without credit card and without wasting time? With Home’Pay you pay for your online purchases via the secure Home’Bank connection… in just 4 clicks and in complete safety.

    The delivery time

    As befits a modern web store, we ship your order the the next working day. The condition is that your order and payment must be received before 14:00. For all items that are in stock, the following applies: ordered on workdays before 14:00, shipped out the next day. If you order after 14:00 or during the weekend, your order will be delivered within 2 working days.

    Wrong Address Disclaimer

    It is the responsibility of the buyer to make sure that she or he enters the address correctly. Please ensure the address you are entering is complete and accurate, as we cannot be held responsible for packages shipped with insufficient or undeliverable addresses. If your order has already shipped, we cannot modify the address. If your package is undeliverable, you will be notified as soon as the package is returned.

    Final Delivery

    QuickJack will take no responsibility for additional charges of any kind that consignee may incur related to the renting or acquisition of equipment of any type necessary to unload items off of a delivering carrier’s vehicle.

    Freight Damage

    Shipments should be thoroughly inspected by you as soon as they are received. The signed Bill of Lading is your acknowledgement by the carrier of receipt in good condition of shipment covered by the Bill of Lading. If any of the goods called for on the Bill of Lading are shorted or damaged, you should not accept them until the carrier makes a notation on the freight bill of the shorted or damaged goods. DO NOT refuse your shipment if you observe minor cosmetic scratches or abrasions. You may be responsible for round-trip freight charges if your claim for damage is denied.

    Concealed Damage

    YOU MUST NOTIFY THE FREIGHT CARRIER AT ONCE if any hidden loss or damage is discovered after receipt and request the carrier to make an inspection within 48 hours. If the carrier is unable to do so, prepare a signed statement to the effect that you have notified the carrier (on a specific date) and that the carrier has failed to comply with your request (name of person you talk to, date and time of the conversation). NOTE THAT IT IS DIFFICULT TO COLLECT FOR LOSS OR DAMAGE AFTER YOU HAVE GIVEN THE CARRIER A CLEAR RECEIPT.

    File your claim with the carrier promptly and support your claim with a cargo loss and damage claim form, copies of the bill of lading, freight bill, product invoice, photographs, and inspection claim given to you by inspector after inspection is done. Please note that our willingness to assist you in helping with your claims process does not make QuickJack responsible for collection of claims or replacement of lost or damaged materials.

    Warranty

    Learn more about our Warranty.

    How long before I get my QuickJack after I order and pay?

    Typically delivery will take 2-6 business days for delivery, depending on the destination.

    Missing or Incorrect Products/Parts

    QuickJack will consider replacing any missing or incorrect products/parts from shipments at no charge provided you identify and report your claim to our Customer Service Department within 30-days of date of receipt of your order. Missing or incorrect products/parts from shipments will not be replaced if they are reported more than 30-days beyond the receipt of order. To request assistance, please click here to send us an inquiry.

    Returns

    Returns and exchanges happen from time to time, and we strive to remain transparent about how these these processes occur. Please read this section to understand your rights and liabilities. Conditions to your return may apply.